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Steeven's avatar

What about when the cost of human touch is negative? I worked a customer support job for a while, and the best way to get good reviews was to solve the problem quickly. Sometimes the problem wasn’t solvable without a product change, which was a guaranteed bad review. I’d expect AI to be better at memorizing a product and sending polite emails than a person

Kade Schemahorn's avatar

“It is in that final stage that a brief pause could have the greatest benefit.”

Will it be at all clear when we’ve reached the harbor, the final stage? Yes, we can look at the exponentials plotted, but I’ve been surprised at how little consensus there is about where we are on that curve, at least outside of San Francisco.

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